Classical Guitars PLUS

flamenco, cutaway and electro-nylon string,
small-size and left-handed classical guitars
Prices include UK VAT

Free delivery UK Mainland all Orders over £10


Open Monday-Friday 9-5:30
Please call to make an appointment to visit

Returning a Guitar

If you are returning a guitar to us please follow these suggestions.

Please contact us before sending a guitar back so that we can agree the return.

To make sure the guitar arrives back here in the same condition as it leaves you -

  • Please send it back to us packed in the same case (or inner box), packing material and outer box that you received it in; if there are small tears in the outer box please tape these up.
  • De-tension guitar strings before putting the guitar in its case / inner box
  • If the guitar is a loose fit in its case / inner box then please pad it (particularly around the base and lower sides and the head)
  • Make sure the outside of the case/inner box is well padded in its vulnerable spots - its base and lower sides and its head
  • Tape up the outer box securely and mark it "fragile"

To make sure a claim against the courier's insurance is successful if the guitar is lost or damaged by the courier when it is being returned to us -

  • take digital pictures of the guitar, the guitar in its case/inner box, the padding inside the outer box and the closed outer box
  • Keep these photos until you hear from us that the guitar has arrived safely
  • Get a signed and dated receipt from the driver when he takes the guitar from you. Keep this safe until you here from us that the guitar has reached us.

If the guitar is not in perfect condition when you are sending it, please take digital photos of the problems.

If you are arranging the courier yourself, please make sure to declare the guitar's and the case's full value and ask the courier for this value to be fully insured (the basic insurance offered by the courier may not be enough to cover the cost of the guitar). The responsibility for fully insuring the instrument rests with you if you are organising your own courier.

Please phone or email us to tell us you have sent the guitar and tell us the tracking information so we know to look out for it.

 

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Phone : 01363 881174

Buy over the internet with complete confidence

See our no-quibble returns policy.

Classical Guitars PLUS is a part of a family-run company which has been doing business on the internet since the 1990s. If there is more you want to know or more you think we could do, please don't hesitate to contact us.

Our Customers Write

"Marks out of ten for customer service? Somewhere, I suppose around forty seven! Thanks and all the best" John McLorinan 24/7/2012

"Thank you very much for a perfect buying experience. I will certainly tell my guitar playing friends about you" Ian 25/2/2016

"Thank you for all your help in getting the right guitar - We'll definitely buy from you again" Nav, 4/2/2016

"Faultless service" John 4/2/2016

"Dealing with you has been a real pleasure from beginning to end. I keep being impressed by how responsive & helpful you are" Gwennael France, 21/2/2013.

"Many thanks for your real old fashioned excellent service! Best," Rupert Latimer, 19/12/2012

"Dear Nicholas ... I would like to take this opportunity to thank you for a brilliant and efficient service, delivered with knowledge, kindness and a personal touch ... Kind regards, Mike Farrant", 10/7/2012

"I want to thank you for the wonderful service. Correspondence has always been very swift and pleasant, and in a good sense not at all "business-like". Also extra thanks for the special attention to us lefty players" Patrik Nummi 16/12/2011

"Hi Nicholas thanks for everything, one does not usually get such caring business relations" Best, Massimo 15/12/2011

"I found your service exemplary" ER 5/12/2012

"Your expertise and advice is invaluable in helping customers make the right purchase. Thank you!" Kyle Davies, 4/7/2011

"Your customer service is super" Roberto Cassani, 10/11/2010

"Thanks for your going the extra mile. I will certainly recommend you to all" Chris Hayter 19/10/2007

"Thanks for all your help" Ian Harding, Suffolk, 25/9/2006.

and lots more...

Delivery Charges and Orders Outside the Mainland UK

Delivery throughout the mainland UK on orders over £10 is free. If you are not in the mainland UK, please phone (+44 (0)1363 881174) or email for delivery charges to your location - please tell us what you want to buy as well as your full postal address. Alternatively just place your order using our secure checkout and we will email you with delivery costs - and we will not take payment until you reply confirming your order. Orders delivered outside Europe and to the Channel Islands are free of VAT.

10 December 2018