Customers write...
Gordon Okill 21/8/2008
----------------------------------------------
"Just a quick note to say thanks for your help & guidance.My maple Gropp concert model arrived safely yesterday & all's well.It's a great guitar: beautiful woods and so easy to play.The Gropps have clearly gone beyond the aesthetics and considered the player: a barely noticeable fretboard curve,a lower than average action, the split saddle and even 2 inconspicuous fret markers.Intonation is evenly maintained all the way up the fretboard.I wanted maple as an alternative to my Brazilian Rosewood guitars- I'm delighted with the result.I shall look forward to experiencing the guitar as it opens up over the next few years.Undoubtedly by then I'll be phoning back for the cocobolo model. Many thanks. Brian."
Dr Brian Perkins 21/8/2008
"The guitar [Alhambra J3 steel string acoustic] has arrived safe and well. It looks fine and sounds great!... I really appreciate the tension of 0.012-0.053. It sounds large, distinctive and beautiful. People at Alhambra know what they are talking about.... Thanks for your professional and kind treatment/management!"
Prof. Igor Knez, Sweden, 13th and 25th August 2008
"My guitar has arrived safely today, it is fantastic guitar [Liikanen I500C]. Thanks Dee, thanks to all of you who's still working hard this summer holiday. Say my hello to Nick, Thank you very much for your service...for ...everything. best regards from"
Jacob Liu, Indonesia, 6th August 2008
"Just to let you know I received the guitar [Hanika 50MC with optional shorter scale-length and narrower neck] a few weeks ago and I am very happy with it. It is as you described it and I imagined it, an instrument low in ornamentation and finish but high in essential criteria...
The sound is loud, clear and balanced with a dry woody flavour that I believe is down to the mahogany body. I particularly like the bridge which gives maximum angle to the strings and allows suitable lowering of the action while still maintaining a respectable angle. The workmanship and construction is excellent with good fretting and respectable tuners and the scale length of 64cm with a 50mm nut suits me perfectly. Thanks for your help in this transaction."
regards John Johnson, 15/6/2008
"The guitar (Alhambra 5P CW E2) arrived safe and well on Friday. I am delighted with it. Thank you Regards, Patrick Forester, Ballydehob Co. Cork, Ireland, 15/6/2008
----------------------------------------------"safely I received it. thank you very much" Mr Won Cha, Korea, 12/6/2008
----------------------------------------------"I just want to say thank-you for the beautiful guitar I recently ordered from you (Alhambra 7Fc Flamenco Guitar). It is a perfect fit for me, and a joy to play! Your service was professonal and swift, and I would highly recommend you to others. Thanks again! Kind regards,"
Claire Bratt 11/6/2008
"Thanks for your helpful service with this order and I look forward to receiving my new guitar on Wednesday. Many Thanks" Simon Mayo 2/6/2008
----------------------------------------------"Dear Nicholas, Thanks once again for your help with this. The guitar (Hanika 50PC) arrived safely on Friday, and I must say that your advice was spot on as I'm delighted with the sound, playability, and intonation of this instrument" Kind regards, Simon Millington 27/5/2008
----------------------------------------------"Recived the strings and fast delivery, thanks very much" Will, 27/5/2008
----------------------------------------------"Many thanks for all your assistance with theis purchase...The guitar is beautiful, both in appearance and to
play. I am delighted that I have been able to buy
such a lovely instrument at such a reasonable price."
Sara Goodwin, 26/5/2008
Dear Nicholas I have to tell you how thrilled I am with the lovely guitar (58PC Natural Finish) that Hanika made for me. It's all I could have wished for with the radiussed and narrower/shorter than standard, fingerboard that I requested. The quality of the workmanship is superb and the tone is absolutely wonderful. Thank you very much and Best wishes" Geoff Johnson. 23/5/2008
----------------------------------------------"Many thanks for your advise. The guitar is lovely...I'll give you a shout when i upgrade or have a rush of blood and buy another one. Regards" Mark. 19/5/2008
----------------------------------------------"Dear Nick, The Ramirez guitar you sold me is a joy to play. The strings fall under my fingers in a way they just didn't with my old guitar, and the quality of the sound (especially with hard tension strings on) is lovely. Pieces I've been playing for years have come alive in new ways as parts of the melody have emerged from the mud, and the spooky sustaining effects of the instrument's resonance occasionally make me think someone else is playing along! It's definitely easier to play than my old one - I suspect simply because everything is in a consistent place and there are no oddities to catch you out. It's surprising how quickly you realise you don't need the position indicators on the neck too. Thanks for all the time you spent with me back in April. I spent much more than I intended to but what the hell: at least I don't have purchase regret! I'll be back for another one when I've worn this one out..."
Regards, Dave Haines. 18th May 2008
"I have received the Ramirez 4E this morning, as usual it was very carefully packed, and the guitar inside was intact with no damage to the packaging. I have tried it briefly, and was immediately impressed with the lovely sound, considering it's a brand new guitar. I am very pleased with it and will be keeping it.
Many thanks for all your help and the very helpful advice from Nick
whom I enjoyed very much talking to. A business ran in such a way as yours is rare in the UK these days, and your superb customer service is unheard of."
Best regards, Mauricio.14th May 2008
"wanted to say a huge thanks for the great advice and excellent service. I wouldn't hesitate to recommend you to anyone else as it was by far the best 'online' experience I've had which is obviously vital when making this type of purchase! I felt more than well looked after all the way.Thanks once again," Alex, 30/4/2008
----------------------------------------------"Thank you all at Classical Guitars Plus for delivering a perfect product precisely when you said you would. I am very happy with the Alhambra 7P, which is a present for my daughter. I very much appreciated the unsolicited calls you made to ensure all was as it should be for me, the customer. Excellent service that I shall be happy to recommend to others and, believe me, this is rare praise coming from me!. My very best regards," Gordon Wilson, Dorset 25th April 2008
----------------------------------------------"I would like to thank you for your help and support while I was choosing my first classical guitar. I collected it today and will be taking my first lesson tomorrow. I am quite excited. I was at a loss as to what model to buy and was glad and relieved that you were willing to spend so much time with me on the telephone to explain all of the pros and cons of the various instruments that you stock. If I do manage to work my way through the grades I will have no hesitation to contact you again when I want to upgrade. Thank you." Anthony Patrick. Wolverhampton 25th April 2008
----------------------------------------------"Would like to confirm safe arrival of Alhambra 5P yesterday. Definitely the guitar I was looking for, and certainly ordered the right one in the end. Even like the case as the guitar fits so snugly inside! If you want a quote for the website you can have this one: 'The 5p is an excellent guitar. I particularly like the comfortable neck and ebony fretboard. The sound is great too, especially for spanish classical music.'" John Grinsted, Dingle, Ireland, Janurary 2008
----------------------------------------------"Thank you very much for your assistance, you have been very helpful and the service received so far has been excellent. Not forgetting the price, which was excellent too! p.s. Thank you for the guitar care guidance notes. They are very helpful. Kind regards"
Sarah Sorsky, 18/1/2008
"I am a happy guitarist, and thank you!"
Sylvia van den Bosch, Netherlands, 21/1/2008
"Thank you for all your help in choosing the right guitar today. I would have no hesitation in highly recommending Classical Guitars Plus to all. Regards" Rob Price, Devon, 10/01/2008
----------------------------------------------"I must commend you on your service, great to hear that you're taking care of your customers. Regards" Meshal Al Hazeem, Surrey 09/01/2008
----------------------------------------------"Thank you once again for all your time and patience. I will keep in touch about strings and thoughts in general. Sincerely" Carol Pierce, USA, 7/1/2008
----------------------------------------------"The service at Classical Guitar Plus was exemplary: polite, well-informed and quick"
Jens Franke BMus PG Dip 6/1/2008
(Visiting lecturer in guitar at the University of Reading, Guitar tutor at St.Paul's Cathedral School, London)
"Thank you for your help in obtaining the 4p. It arrived safely and I am sure that [boy whose Christmas present it is] will be more than happy"
Steve, London 21/12/2007
"Thanks for going above and beyond on this"
Mark Watt, Oxfordshire,18/12/2007
"my compliments on your friendly, interesting, informative and efficient website, Kind regards"
Ben McCauley 4/12/2007
"Count on my return business for strings and bits ... as I really like the way you do business"
Boris Sass. 24th November 2007
"I wanted to buy myself a really good flamenco guitar that would last me...this one is really nice, I am very pleased with it (Prudencio Saez Model 22 Flamenco Guitar)"
Wasim Bapu, Bolton, 20/11/2007.
"Just letting you know that guitar arrived safe and sound on Saturday.
Thanks for all the help and information on it, it plays wonderfully,
and I couldn't be happier with it!"
Dave Challis, Southampton, 12th November 2007
"Guitar arrived well packed and in good condition good quick service, can't tell you how it sounds yet as it was checked over by my wife who won't give it to me or let me see it untill Christmas"
Peter Davey, Devon, 8th November 2007
"I just wanted to let you know that I received the arm rest. It fits well and seems to help my arm and shoulder...Take care, and thank you for your patience and assistance"
Donald Cataldi, Ohio, 1/11/2007
"The guitar is sounding great!
Kind regards" Bill Trezise 26/10/2007
"Thanks for your going the extra mile. I will certainly recommend you to all.
Best regards" Chris Hayter 19/10/2007
"Many thanks for sending this guitar, its great! Good call on the mic/piezo combination. I'm getting some great tones out of it and it's lovely to play. Really appreciate all your help"
Many thanks again, Simon Brewin, 9th October 2007
----------------------------------------------Thanks...I really appreciate the level of service
Emily Travis 25/09/2007
----------------------------------------------Thank you very much for your recent delivery of a Gitane DG250M, which was swiftly dispatched, well packaged and safely received by my son. He is delighted with it. Thank you also for your further advice regarding the case and bridge of the guitar. I have been very pleased with both the service and the very competitive price at which you sold this excellent guitar.
Your sincerely, Christine Lloyd-Staples, 24th September 2007
----------------------------------------------"Thankyou for all that helpful information"
Shiela Cameron, 12th Sept 2007
----------------------------------------------I'm glad to know that I'm dealing with somebody I can believe.
sincerely Yong-ro Cho, Korea, 5/9/2007
----------------------------------------------"Thanks for all your help Nick, Its gratifying to know some people still care."
Regards, Bill, William Hale 23 August 2007
----------------------------------------------"My guitar arrived today as promised, safe and well. Dealing with Classical-Guitars-Plus has been an absolute pleasure. I will happily recommend you to my friends and family.
"I am delighted with the guitar. The tone and projection are excellent. It is a beautiful instrument and great value for money. I am sure it will raise interest in Liikanen guitars amongst my musical acquaintances."
with thanks, Bill McKechnie, Motherwell, 21/08/2007.
----------------------------------------------"Once again many thanks for the hospitality last week
"Have to say that I'm very, very pleased with my new instrument [Robert bought an Alhambra Crossover CS-3-CW E5]. The tonal range is absolutely outstanding and the guitar seems to be settling down very well. What I like best are the rewards you get from playing better and maybe it?s my ears but after an hour or so I can close my eyes and really enjoy the music that it produces!
"Thanks so much
"Kind regards to you and your family, Robert"
Robert Shah-Ashworth. South Croydon July 30th 2007
----------------------------------------------...Thanks again for being so helpful on the phone...The name of my group is the Aquarelle Guitar Quartet. Check out our sites:
www.aquarellegq.comwww.myspace.com/aquarellegq
Regards, Michael Baker. 12/7/2007
----------------------------------------------"Thank you for your prompt attention to my order of Saverez guitar strings. I will not hesitate to use your company for future purchases."
Debbie Jones 19th April 2007
----------------------------------------------"Have recieved my beautiful guitar. I am absolutely delighted. In spite of my short comings she sings beautifully. Iam quite dazzled by the responses in 7th positon. Every other instrument I've played needed to be coaxed there, but she just lilts with no nasty harmonics or heavy finger pressure. marvellous.
"Your understanding, patience and despatch arrangements were first class, The City Link driver, actually came to the door before offloading, to be quite sure the package could be safely and securely brought in. Now another query entirely...Meanwhile many thanks for the service.
"Rgds Chris M"
Chris Mannall, Isle of White, 23rd January 2007.
----------------------------------------------"Just a letter to say thank you once again for the guitar, as suspected most of my spare time is being drawn towards it. With most other things in life that involve learning it's usually the opposite effect but the Bellucci won?t let me put it down. When working on it I don't look at the clock to make sure I've done enough, I look at the clock to make sure that I'm not over doing it, (the clock is then usually ignored nyway and I just carry on).
"What I think contributes to this effect is not just the immaculate beauty of the instrument or the amazing tone of the cedar and rose wood, but (for want of a better word) the exclusivity. The instrument numbered at only 217 makes me feel that for one of the first times ever I?ve got in at the start of something good. I feel privileged to have happened upon your web site whilst looking for an instrument, the pleasure derived from the guitar has taken me by complete surprise. I hope your business does well, and you can make more people as happy as you have made me.
"Many thanks"
Ian Harding, Suffolk, 25/9/2006
"Received guitar early this morning. Its a lovely guitar,I let it get used to room temperature, then tuned it on opening the case. Slight fret -buzz from D string on 1st fret. Think its reducing as I play. Will monitor for couple of weeks to see how the neck settles. At the worst it will require only a thin sliver of card under the nut I think. But will wait and see. It seems the channel filed out of the nut for the D string seems deeper than the ones under the other strings, maybe that is it, but as I say, will not act till it settles completely. Will play it each day. It is a lovely looking guitar, it is well balanced on the knee, surprised to see 2 strap pins on a guitar like this, must have been made for a wondering minstrel in mind hehe! The fret board is very true all the way up, and very high barre chords still sound very much in tune. The harmonics are good, the action is lovely and low and easy to play. Even I can get a lovely sounding F chord (my Achilles heel!) so it must be good! We needed a camera as I unpacked it. What a palaver! As you know, the box is full of white bits that pose as polystyrene chips. HOWEVER!!!! they are not!!! I decided to be clever and open it and remove the guitar case from it whilst outside, due to past experience with the chips. What a nightmare!!!!!!!!! The ground was still damp from previous early morning rain. These white chips when wet turn into glue!!! They were stuck to my shoes and melting! and got on the utility carpet and door mat, the dogs feet, my sons shoes as he came running to help after my cries of disaster as I was stuck to the carpet! Oh my God! did I need a cup of tea after that! We finally got it off shoes and carpet, but not the flags outside yet. Phew!!!!!! It must be some sort of biodegradable new fangled stuff. I breathed a sigh of relief back indoors. Left guitar for couple of hours. Then opened the case. The stuff was in there too!!! I got it out as quick as I could in case it reacted with the lacquer on the guitar. All seems ok as the inside of the case was dry. But Im glad I didnt leave it closed for any length of time with the stuff in it. Just wanted you to know about this stuff.Its horrible! (Think the boxes should carry a warning about not getting the stuff wet) Anyway, alls well that ends well. Will keep you posted. Regards Sharron
Sharron Testo, Notts, 17th August 2006
WE REPLIED TO SHARRON PROMISING NEVER AGAIN TO USE THAT PARTICULAR PACKING MATERIAL!!
