Classical Guitars PLUS

flamenco, cutaway and electro-nylon string,
small-size and left-handed classical guitars
Prices include UK VAT

Free delivery UK Mainland all Orders over £10


Open Monday-Friday 9-5:30
Please call to make an appointment to visit

If Your Guitar Arrives Damaged

First - please accept our apologies. We check everything very carefully and photograph it before we pack it. We then pack it very carefully. However, accidents can happen

Second - Please be reassured that we will do everything we can to solve any problems you have.

Third - Damage may or may not be the result of courier error. However, we need to begin by assuming that the problem is courier error and this is because they only give us a limited time in which to make a claim. So, we have to follow the courier's procedure immediately, even if it turns out later not to have been their fault.

Essential First Steps

  1. Keep all packaging materials
  2. Write down the date and time the guitar was delivered
  3. If the guitar shows signs of cracking, detune it to release the tension on the neck and soundboard
  4. Take photographs of the packaging and of the guitar, doing your best to get good pictures of any damage you can see
  5. Send an email (a) stating date and time of delivery (b) a full description of the problem (c) photographs as attachments

Then

  1. Repack the guitar in its case and in the packaging we sent it in and keep it in a safe place
  2. We will contact you as soon as possible after we receive your email. We give priority to problems and if you have not heard from us within 24 hours (excluding weekends and holidays) please phone as you email may not have got through.

As soon as we have read your email (and maybe consulted with the makers) we will contact you.

If you have to return the guitar to us - and please do not do so unless we have agreed in advance that this is the best course of action - please

  1. take photos of the guitar before you re-pack it, during packing and after packing - you may need these if the return courier loses the guitar
  2. pack the guitar in its case inside the original packaging; please make sure to place padding/soft material under the bottom and over the head of the case so that it has extra protection inside the outer box during its return journey
  3. if you are arranging the post/courier yourslef (and we will discuss this with you by email beforehand), please make sure to insure the guitar for its full value.

Any questions at any stage, please phone or email.

 

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Phone : 01363 881174

Buy over the internet with complete confidence

See our no-quibble returns policy.

Classical Guitars PLUS is a part of a family-run company which has been doing business on the internet since the 1990s. If there is more you want to know or more you think we could do, please don't hesitate to contact us.

Our Customers Write

"Marks out of ten for customer service? Somewhere, I suppose around forty seven! Thanks and all the best" John McLorinan 24/7/2012

"Thank you very much for a perfect buying experience. I will certainly tell my guitar playing friends about you" Ian 25/2/2016

"Thank you for all your help in getting the right guitar - We'll definitely buy from you again" Nav, 4/2/2016

"Faultless service" John 4/2/2016

"Dealing with you has been a real pleasure from beginning to end. I keep being impressed by how responsive & helpful you are" Gwennael France, 21/2/2013.

"Many thanks for your real old fashioned excellent service! Best," Rupert Latimer, 19/12/2012

"Dear Nicholas ... I would like to take this opportunity to thank you for a brilliant and efficient service, delivered with knowledge, kindness and a personal touch ... Kind regards, Mike Farrant", 10/7/2012

"I want to thank you for the wonderful service. Correspondence has always been very swift and pleasant, and in a good sense not at all "business-like". Also extra thanks for the special attention to us lefty players" Patrik Nummi 16/12/2011

"Hi Nicholas thanks for everything, one does not usually get such caring business relations" Best, Massimo 15/12/2011

"I found your service exemplary" ER 5/12/2012

"Your expertise and advice is invaluable in helping customers make the right purchase. Thank you!" Kyle Davies, 4/7/2011

"Your customer service is super" Roberto Cassani, 10/11/2010

"Thanks for your going the extra mile. I will certainly recommend you to all" Chris Hayter 19/10/2007

"Thanks for all your help" Ian Harding, Suffolk, 25/9/2006.

and lots more...

Delivery Charges and Orders Outside the Mainland UK

Delivery throughout the mainland UK on orders over £10 is free. If you are not in the mainland UK, please phone (+44 (0)1363 881174) or email for delivery charges to your location - please tell us what you want to buy as well as your full postal address. Alternatively just place your order using our secure checkout and we will email you with delivery costs - and we will not take payment until you reply confirming your order. Orders delivered outside Europe and to the Channel Islands are free of VAT.

10 December 2018