Classical Guitars PLUS

flamenco, contemporary nylon string, jazz & acoustic guitars
Prices include mainland UK delivery and VAT

Phone 01363 881174
Open Monday-Friday 9-5:30

If Your Guitar Arrives Damaged

First - please accept our apologies. We check everything very carefully and photograph it before we pack it. We then pack it very carefully. However, accidents can happen

Second - Please be reassured that we will do everything we can to solve any problems you have.

Third - Damage may or may not be the result of courier error. However, we need to begin by assuming that the problem is courier error and this is because they only give us a limited time in which to make a claim. So, we have to follow the courier's procedure immediately, even if it turns out later not to have been their fault.

Essential First Steps

  1. Keep all packaging materials
  2. Write down the date and time the guitar was delivered
  3. If the guitar shows signs of cracking, detune it to release the tension on the neck and soundboard
  4. Take photographs of the packaging and of the guitar, doing your best to get good pictures of any damage you can see
  5. Send an email (a) stating date and time of delivery (b) a full description of the problem (c) photographs as attachments

Then

  1. Repack the guitar in its case and in the packaging we sent it in and keep it in a safe place
  2. We will contact you as soon as possible after we receive your email. We give priority to problems and if you have not heard from us within 24 hours (excluding weekends and holidays) please phone as you email may not have got through.

As soon as we have read your email (and maybe consulted with the makers) we will contact you.

If you have to return the guitar to us - and please do not do so unless we have agreed in advance that this is the best course of action - please

  1. take photos of the guitar before you re-pack it, during packing and after packing - you may need these if the return courier loses the guitar
  2. pack the guitar in its case inside the original packaging; please make sure to place padding/soft material under the bottom and over the head of the case so that it has extra protection inside the outer box during its return journey
  3. if you are arranging the post/courier yourslef (and we will discuss this with you by email beforehand), please make sure to insure the guitar for its full value.

Any questions at any stage, please phone or email.

 

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Buy over the internet with complete confidence

See our no-quibble returns policy.

Classical Guitars PLUS is a part of a family-run company which has been doing business on the internet since the 1990s. If there is more you want to know or more you think we could do, please don't hesitate to contact us.

Our Customers Write

"Dear Nicholas, Just wanted to let you know that the guitar arrived safe and sound first thing this morning! Thank you for the fanstastic service! Kind regards, Alison" 16/12/2011

"I want to thank you, and whoever else there is to thank in your company for the wonderful service you have. Correspondence with you has always been very swift and pleasant, and in a good sense not at all "business-like". Also extra thanks for the special attention to us lefty players, it's amazing that you and Alhambra went with all the trouble just for one guitar. Merry Christmas and Happy New Year! Yours sincerely, Patrik Nummi" 16/12/2011

"Hi Nicholas thanks for everything ,one does not usually get such caring business relations. I am happy that the guitar sounds nice and I hope that my son will make the most out of it. Best Massimo" 15/12/2011

"I would also like to thank you for your excellent service and will certainly shop with you again. Merry Christmas! Kind regards Anne Parham" 14/12/2012

"I found your service exemplary. Many thanks, enjoy the festive season, and no reply needed. Yours greatfully, ER" 5/12/2012

"Nick Your range of guitars in second to none and your expertise and advice is invaluable in helping customers make the right purchase for them  Thank you!" Kyle Davies, 4/7/2011

"I thought I should drop you a line just to say thanks, again, for your excellent service. My new guitar arrived, safe and well, and bang on time. It’s a joy to play and easily matches my expectations.  I’ve already recommended you to some of my colleagues. Best wishes," Professor Chris Gane, 23/2/2011

"Hi Nicholas, Just to let you know that the guitar arrived safely and oh I am ever so happy with it ... Last but not least: your customer service is super. All in all, thank you very much" Roberto Cassani, 10/11/2010

"Thanks for your going the extra mile. I will certainly recommend you to all. Best regards" Chris Hayter 19/10/2007

"The guitar arrived safe and well. Looks great sounds great. Thanks for all your help." Ian Harding, Suffolk, 25/9/2006.

and lots more...

Articles and tips

Have a look at our growing Articles section. Strings and stringing tips. Humidity. Tone Woods. Luthiers. And more...

Delivery Charges and Orders Outside the Mainland UK

Delivery throughout the mainland UK is free as usual. If you are not in the mainland UK, please phone (+44 (0)1363 881174) or email for delivery charges to your location - please tell us what you want to buy as well as your full postal address. Alternatively just place your order using our secure checkout and we will email you with delivery costs - we will not take payment until you reply confirming your order. Orders delivered outside Europe and to the Channel Islands are free of VAT.

Classical Guitars Plus (Plus Online Stores Ltd). T:+44 (0)1363 881174. F:+44 (0)1363 82931. E:email us
Company Number: 3543575. VAT Registration Number: GB 717 8032 36
Natson Mill, Bow, Crediton, Devon EX17 6JE, UK
© 2005-2012 Plus Online Stores Ltd 
18 May 2012